Privacy Policy for Auto Lavage du Centre

This privacy policy describes how Auto Lavage du Centre processes the personal data collected when you use our online platform and interact with our services. We are committed to protecting your privacy and handling your data transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and French data protection legislation.

Auto Lavage du Centre, located at 155 Boulevard National, 13003 Marseille, France, is the data controller responsible for the processing of your personal data collected through our online platform and in connection with our services.

What Personal Data We Collect

We collect personal data you provide to us directly when you use our site, request our automotive cleaning services, or communicate with us. This may include:

• Contact information, such as your name, phone number, and potentially email address if you provide it for communication regarding services.
• Vehicle details relevant to the services you request, such as make, model, and potentially registration if necessary for service management.
• Information related to your appointments and service history with us.
• Payment information if you make payments through our platform, though this processing is typically handled by third-party payment processors and we do not store your full payment card details.

We may also collect certain information automatically when you visit our site, such as your IP address, browser type, operating system, and usage data about your activity on our platform.

How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide and manage the automotive cleaning services you request, including scheduling appointments for exterior washing, interior vacuuming and cleaning, waxing, polishing, tire and wheel cleaning, engine bay cleaning, headlight restoration, odor removal, and paint protection services.
• To communicate with you regarding your appointments, services, and inquiries.
• To process transactions and service requests.
• To improve our services and our online platform.
• To comply with legal obligations.
• With your consent, to send you promotional messages about our services that may be of interest to you.

Legal Bases for Processing

We process your personal data based on the following legal grounds:

• The necessity to perform a contract with you or take steps at your request before entering into a contract, particularly for providing the automotive cleaning services you book.
• Our legitimate interests, such as improving our services, managing our business effectively, and ensuring the security of our online platform, provided these interests are not overridden by your data protection rights.
• Your consent, which we obtain before sending you direct marketing communications or processing certain types of data. You have the right to withdraw your consent at any time.
• Compliance with a legal obligation to which we are subject.

Sharing Your Personal Data

We may share your personal data with third parties in the following circumstances:

• With service providers who perform services on our behalf, such as IT service providers, payment processors, or potentially appointment scheduling software providers. These third parties are contractually bound to protect your data and use it only for the purposes for which it was shared.
• If required by law or legal process, such as in response to a court order or government request.
• In connection with a merger, acquisition, or sale of all or a portion of our business, in which case your data may be transferred to the acquiring entity.

We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it.

Your Data Protection Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

• The right to access: You have the right to request a copy of the personal data we hold about you.
• The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• The right to erasure: You have the right to request that we delete your personal data in certain circumstances.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller, where processing is based on consent or contract and carried out by automated means.
• The right to object to processing: You have the right to object to the processing of your personal data in certain circumstances, including where processing is based on legitimate interests or for direct marketing purposes.
• The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise these rights, please contact us using the physical address provided below. We may require you to provide proof of identity.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

Cookies and Tracking Technologies

Our online platform may use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and for other purposes. You can manage your cookie preferences through your browser settings.

Links to Third-Party Websites

Our site may contain links to third-party websites. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data processing practices, you can contact us at:

Auto Lavage du Centre
155 Boulevard National
13003 Marseille
France